Om Nanotech Ties-up With Accel FRONTLINE SERVICES

Om Nanotech Pvt. Ltd. the leading manufacturer, exporter & supplier of Computer RAM, Memory modules, Pendrives, etc has announced its partnership with Accel Frontline Services Limited, India’s most respected IT Services & Media Company as it’s Strategic RMA Service Partner in India for it’s Zipmem and Dolgix range of Memory Modules. As part of this collaboration, Accel’s WMS Division, India’s best known Warranty Management Services Company will provide Carry-in/Walk-in warranty & RMA Services for Om Nanotech’s Memory Products on PAN India, to offer prompt and simple redressal to both end customer and channel support needs.  Speaking on the occasion, Mr. Atul Khosla, Director, Om Nanotech Pvt. Ltd., said: “Service excellence has always been a key component of Om Nanotech’s business philosophy and Warranty servicing is a key component of Customer satisfaction. Although we do not feel that our products shall require warranty support, however, for greater customer satisfaction and convenience, we chose the best Service Provider – Accel as our partner. Indeed, it’s a commitment made by Om Nanotech and Accel, to bring world class warranty services to Om Nanotech’s Product users.”

Mr. Damodar Sahu, General Manager-Strategic Initiatives, Accel Frontline Services Limited, said : “We are proud to be partner with Om Nanotech Pvt. Ltd. in their effort to bring world class customer service practices to Indian consumers as Om Nanotech is well regarded for its excellent customer service initiatives. It will be a pleasure to offer services for their products.”

Facts/Highlights of the association:

· PAN India RTB/ Walk-in Warranty Support for Zipmem & Dolgix modules

· If a customer experiences a problem with an Om Nanotech product, they can approach Accel Service Centres. If Accel technical staff determine that the product is under warranty, the customer will be supported immediately

· RMA Status update to Customers at Various stages: Accel IT System can trigger
a) SMS/E-mail to Customers at various stages
b) Customers can check their RMA/Service call status through SMS
c) Customers can check their RMA/Service Call Status through Accel’s public URL http://myservice.accelwms.in/
d) Customers’ Feedback through SMS on Accel Supports 

For more information please visit our site at http://www.om-nanotech.com